Project
Integrating Apple Pay into the MoraBanc App
Integrating Apple Pay into the MoraBanc App
Integrating Apple Pay into the MoraBanc App
Project Overview
MoraBanc is a leading bank in Andorra. Apple Pay was not available in the country, which was a disadvantage compared to other widely used digital payment methods in Europe.
To offer a more modern and smooth banking experience, MoraBanc worked on integrating Apple Pay, facing technical, regulatory, and design challenges to meet Apple’s security and usability standards.
Scope: Audit → Definition → Documentation → Handoff optimization
Project Overview
MoraBanc is a leading bank in Andorra. Apple Pay was not available in the country, which was a disadvantage compared to other widely used digital payment methods in Europe.
To offer a more modern and smooth banking experience, MoraBanc worked on integrating Apple Pay, facing technical, regulatory, and design challenges to meet Apple’s security and usability standards.
Scope: Audit → Definition → Documentation → Handoff optimization
Problem
There was no local example. Apple Pay was not available in Andorra, so we had to complete the full certification process from scratch.
Apple’s guidelines are very detailed and strict — from how cards are shown to texts and animations.
The design had to fit perfectly into MoraBanc’s existing app, keeping visual and functional consistency.
Problem
There was no local example. Apple Pay was not available in Andorra, so we had to complete the full certification process from scratch.
Apple’s guidelines are very detailed and strict — from how cards are shown to texts and animations.
The design had to fit perfectly into MoraBanc’s existing app, keeping visual and functional consistency.
Research
The research phase was key to building a strong foundation before designing any interface. Since Apple Pay was not yet available in Andorra, there was no direct local reference, so we looked at nearby markets and studied best practices already used by other European banks.
Apple Guidelines
We carefully reviewed a set of guides provided directly by Apple for integrating Apple Pay. These guides set very specific rules about design: button placement, allowed texts, accepted behaviors, and more. Understanding them from the start was important to structure the flows correctly and avoid rework during certification.
Research
The research phase was key to building a strong foundation before designing any interface. Since Apple Pay was not yet available in Andorra, there was no direct local reference, so we looked at nearby markets and studied best practices already used by other European banks.
Apple Guidelines
We carefully reviewed a set of guides provided directly by Apple for integrating Apple Pay. These guides set very specific rules about design: button placement, allowed texts, accepted behaviors, and more. Understanding them from the start was important to structure the flows correctly and avoid rework during certification.
Design
Designing the Apple Pay integration was especially hard because of Apple’s high standards and strict control. It wasn’t just about making a good-looking experience, but following exact rules that affected every detail of the flow.
A constant approval process
Every part of the design had to be reviewed and approved by Apple. We sent many versions of prototypes and screenshots for approval, adjusting details like:
Exact wording in texts.
Size and style of buttons.
Visual hierarchy in confirmation and error messages.
Expected behavior in transitions.
This high level of demand made us careful and consistent all the time, with short iteration cycles and close reviews between design, development, and compliance teams.
Design
Designing the Apple Pay integration was especially hard because of Apple’s high standards and strict control. It wasn’t just about making a good-looking experience, but following exact rules that affected every detail of the flow.
A constant approval process
Every part of the design had to be reviewed and approved by Apple. We sent many versions of prototypes and screenshots for approval, adjusting details like:
Exact wording in texts.
Size and style of buttons.
Visual hierarchy in confirmation and error messages.
Expected behavior in transitions.
This high level of demand made us careful and consistent all the time, with short iteration cycles and close reviews between design, development, and compliance teams.
Solution
The iteration and certification process was one of the toughest parts of the project. Apple not only sets strict design rules but also has a very strict validation process, especially since we were the first bank in a country with no previous implementation.
We stayed in direct contact with Apple’s review teams throughout the project. Every new design or change had to be documented and sent for approval, which involved:
Sending screenshots and explanatory videos.
Explaining UX and copywriting decisions.
Waiting for formal approval before moving to the next steps.
This process forced us to work with very controlled and planned iterations to avoid unnecessary rework and meet deadlines.
Solution
The iteration and certification process was one of the toughest parts of the project. Apple not only sets strict design rules but also has a very strict validation process, especially since we were the first bank in a country with no previous implementation.
We stayed in direct contact with Apple’s review teams throughout the project. Every new design or change had to be documented and sent for approval, which involved:
Sending screenshots and explanatory videos.
Explaining UX and copywriting decisions.
Waiting for formal approval before moving to the next steps.
This process forced us to work with very controlled and planned iterations to avoid unnecessary rework and meet deadlines.
Result
Successful product launch on schedule
Expanded digital payment capabilities for MoraBanc
High user adoption rate and positive feedback from accessibility testing
Set foundation for future payment integrations
Result
Successful product launch on schedule
Expanded digital payment capabilities for MoraBanc
High user adoption rate and positive feedback from accessibility testing
Set foundation for future payment integrations